Truespeed support · Help centre
How can we help you today?
Search our guides, follow your support requests, or reach a real person at our Brockville office.
My Account
Your support, in one place
Sign in to follow your support requests and see your services and invoices.
We email the link to the address on your account, so only you can use it.
- Send us a requestFill in a short form, or write to support@truespeed.ca. Every request gets a reply from our team.
- Check request statusSign in to see your open and past support requests.
- Call support(613) 865-7733, option 4. Toll-free (844) 716-7733.
- OutagesSee current outages and planned maintenance.
- Speed testMeasure your connection in about 30 seconds.
- Remote supportLet a technician see your screen while you are on the phone.
Knowledge base
Browse help topics
Getting Started
2 articlesNew to Truespeed? Your welcome guide and how to connect your Internet.
Server settings for truespeed.ca, myhighspeed.ca and hosted domains, spam and scams.
- Email Setup Instructions
- Hosted domain email server settings
- How to mark messages as SPAM
- myhighspeed.ca email server settings
- Scam Emails
TruePHONE Service
2 articlesYour calling features guide and checking voicemail from another phone.
Frequently Asked Questions
1 articleQuick answers, like parental controls on your modem.
Internet, Equipment & Security
9 articlesSpeed tests, routers and firmware, remote support, online scams and complaints.
- A guideline on how to resolve issues and information about the CCTS
- Configuring SmartRG modem/router (SR506N/SR516ac/SR616ac)
- How to disable WMM (QoS) on a Netgear router
- How to setup an access schedule on a Buffalo DD-WRT router
- How to test your Internet speed
Still need help?
Talk to our local support team
Real people at our Brockville office. No hold music, no scripts.
Press option 4 for support
(844) 716-7733Toll-free
- Monday to Friday
- 8:30 am to 5:00 pm
- Saturday
- 10:00 am to 2:00 pm
- Sunday
- Closed
Every email becomes a support request and we reply by email. Include your account number or service address so we can find your account quickly.
Brockville, ON K6V 5T4
Office: Mon to Fri 9:00am to 5:00pm | Sat and Sun closed