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Truespeed Internet Services

Network status

Outages and network status

What our network is doing right now, what is planned, and what customers are reporting. If your service is out and it is not listed here, tell us below.

All services running normally

We are not aware of any outage on our network right now.

Reported by customers

No outage has been reported in the last three hours.

Report an outage

Three quick answers and your report goes straight to our Brockville support team. No name or account number needed.

For example K6V 5T4. We show only the general area on this page, never your postal code.

What is not working?

For example when it started, or which lights are on your modem. Up to 1,000 characters.

Please do not type card numbers or passwords.

Still need help?

Talk to our local support team

Real people at our Brockville office. No hold music, no scripts.

Call us
(613) 865-7733

Press option 4 for support

(844) 716-7733

Toll-free

Monday to Friday
8:30 am to 5:00 pm
Saturday
10:00 am to 2:00 pm
Sunday
Closed
Email us
support@truespeed.ca

Every email becomes a support request and we reply by email. Include your account number or service address so we can find your account quickly.

After hours? Submit a ticket by emailing support@truespeed.ca; we aim to reply within one business day.
Visit us
803 Chelsea Street, Suite 1
Brockville, ON K6V 5T4

Office: Mon to Fri 9:00am to 5:00pm | Sat and Sun closed

Not resolved to your satisfaction? Read how we resolve issues and about the CCTS.