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Scam EmailsCyber security threats are disturbingly on the rise and at Truespeed, we’re seeing an uptick on personalized attacks on our clients that falsely claim to be us. Scammers are…Email
Configuring SmartRG modem/router (SR506N/SR516ac/SR616ac)…Delete the ATM interface Select PTM interface Delete the PTM interface Determine what speed you have (15/1, 6/1, 50/10 etc) ADSL (upload is 1Mbps or lower) Select ATM interface…Internet, Equipment & Security
Email Setup Instructions…Click Next Server Settings: Server Type: IMAP Incoming server address: mail.truespeed.ca Port: 993 Check off the box that reads "require a secure connection" (SSL) Authenticate…Email
How to mark messages as SPAM…it into the Spam folder in the future. To login to webmail, go to https://webmail.truespeed.ca/ and login using your email address and password. Once logged in select the spam…Email
Connecting your new Truespeed Internet accountSet up your Truespeed modem, router and home phone adapter in a few minutes. Prefer paper? The one-page PDF is under Downloads below. How it connects Wall to modem: the coaxial…Getting Started
Welcome to TruespeedWelcome to Truespeed, and thank you for choosing a local provider. Here is what to expect in your first weeks with us and who to contact. Prefer paper? The one-page PDF is under…Getting Started
Support for ripnet.com email accounts ending December 31, 2018…ownership of the ripnet.com domain and all @ripnet.com email accounts. My High Speed Networks purchased the former RipNET DSL internet clients from Xplornet on August 1, 2013, but…Email
myhighspeed.ca email server settingsIncoming mail server: mail.myhighspeed.ca Mailbox type: POP or IMAP Port: 110 (POP), 995 (POP with SSL enabled) or 143 (IMAP), 993 (IMAP with SSL enabled) SSL: ON Username: [full…Email
truespeed.ca email server settingsIncoming mail server: mail.truespeed.ca Mailbox type: IMAP Port: 993 SSL: Enabled Username: [full email address] Password: required Outgoing mail server (SMTP): smtp.truespeed.ca…Email
How to test your Internet speed…the cable modem (the modem will be either Technicolor or Hitron brand) and test your speed using the following website: https://www.speedtest.net/ TrueDSL customers (Internet over…Internet, Equipment & Security
TruePHONE User Guide…Call (613) 865-7733, option 4, or toll-free (844) 716-7733, or email support@truespeed.ca. We're here Monday to Friday 8:30 am to 5:00 pm and Saturday 10:00 am to 2:00 pm.TruePHONE Service

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(613) 865-7733

Press option 4 for support

(844) 716-7733

Toll-free

Monday to Friday: 8:30 am to 5:00 pm
Saturday: 10:00 am to 2:00 pm
Sunday: Closed

Email us

support@truespeed.ca

Every email becomes a support request and we reply by email. Include your account number or service address so we can find your account quickly.

After hours? Submit a ticket by emailing support@truespeed.ca; we aim to reply within one business day.

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803 Chelsea Street, Suite 1
Brockville, ON K6V 5T4

Office: Mon to Fri 9:00am to 5:00pm | Sat and Sun closed

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