Help topic
Internet, Equipment & Security
Speed tests, routers and firmware, remote support, online scams and complaints.
- A guideline on how to resolve issues and information about the CCTS
- Configuring SmartRG modem/router (SR506N/SR516ac/SR616ac)
- How to disable WMM (QoS) on a Netgear router
- How to setup an access schedule on a Buffalo DD-WRT router
- How to test your Internet speed
- How to update the firmware on your rental router
- REMOTE SUPPORT
- Top Online Scams Used by Cyber Criminals to Trick You
- What is a Denial of Service attack?
Still need help?
Talk to our local support team
Real people at our Brockville office. No hold music, no scripts.
Call us
(613) 865-7733Press option 4 for support
(844) 716-7733Toll-free
- Monday to Friday
- 8:30 am to 5:00 pm
- Saturday
- 10:00 am to 2:00 pm
- Sunday
- Closed
Email us
support@truespeed.caEvery email becomes a support request and we reply by email. Include your account number or service address so we can find your account quickly.
After hours? Submit a ticket by emailing support@truespeed.ca; we aim to reply within one business day.
Visit us
803 Chelsea Street, Suite 1Brockville, ON K6V 5T4
Office: Mon to Fri 9:00am to 5:00pm | Sat and Sun closed
Not resolved to your satisfaction? Read how we resolve issues and about the CCTS.