TruePHONE User Guide

Everything your TruePHONE home phone can do, in one place: the star codes, calling features and voicemail. Prefer paper? The one-page PDF is under Downloads below.

Star codes at a glance

Dial	What it does
*66	Redial the last number you called.
*67	Hide your number for the next call only.
*72	Forward all calls. Wait for the second dial tone, dial the 10-digit number, then press #.
*73	Stop forwarding. Calls ring your phone again.
*78	Do Not Disturb on. Every call goes to voicemail.
*79	Do Not Disturb off. Calls ring through again.
*97	Voicemail from your home phone.
Flash	Switch or join calls. Tap the hook switch or the Flash (Link) key.

Making a call

Lift the handset and dial the full 10-digit number. Dialing 1 first is optional.

• Calls to Canada and the US have no long-distance charges (depending on your plan).
• Redial the last number you called: dial *66.
• A broken, stuttering dial tone means you have new voicemail.

Answering a call

If your phone has call display, the caller's name and number appear between the first and second ring. Lift the handset to answer.

Call waiting

A short tone during a call means someone else is calling.

1. Tap the hook switch or the Flash (Link) key to answer. Your first caller is put on hold with music.
2. Tap again to switch back and forth between the two callers.
3. Hang up while someone is on hold and your phone rings, so you can pick them up.

Three-way calling

1. Call the first person and let them know you are adding someone.
2. Tap Flash. They hear music and you hear a new dial tone.
3. Dial the second person. When they answer, tap Flash again and all three of you are connected.

If you hang up, the other two can keep talking.

Voicemail

• From your home phone: dial *97, then enter your PIN and press #.
• From any other phone: call your own number and press * when your greeting plays (you may need to press it a couple of times), then enter your PIN.

Your PIN starts as the last four digits of your phone number.

Press	To
1	Listen to new messages
3	Listen to saved messages
4	Record your greeting
5 then 1	Record a message (advanced options)

Do Not Disturb

Dial *78 to turn it on and *79 to turn it off; a message confirms each. While it is on, every call goes to voicemail (or hears busy if you have no voicemail), ahead of all your other features, call forwarding included.

Call forwarding

1. Dial *72 and wait for the second dial tone.
2. Dial the 10-digit number you want your calls sent to, then press #. Without the #, nothing happens.
3. You will hear "Call Forwarding has been set".

To cancel, dial *73. You will hear "Call Forwarding has been cancelled".

Hide your number for one call

Dial *67, wait for the second dial tone (keep dialing if it lingers), then dial the number. You show as "anonymous" for that call only; the next call shows your name and number as usual.

International calls

On TruePHONE Canada and US plans, an international call asks for your 5-digit PIN after you dial. To set your PIN, call support at (613) 865-7733, option 4.

Need help?

Call (613) 865-7733, option 4, or toll-free (844) 716-7733, or email support@truespeed.ca. We're here Monday to Friday 8:30 am to 5:00 pm and Saturday 10:00 am to 2:00 pm.