With our apologies for the late notice, our cable internet upstream infrastructure provider will be performing essential upgrades on their network early tomorrow morning (Tuesday, August 11). If you are on a Truespeed cable internet plan, your connection may be temporarily affected while this back-end work is completed.
Here are the details for the maintenance window:
- Start: Tuesday, August 11, 2026, at 12:01 AM EDT
- End: Tuesday, August 11, 2026, at 6:00 AM EDT
Scope: Only cable internet clients. Air Fibre, Fibre, DSL/FTTN and Wireless clients will not be impacted by this maintenance.
Expected Impact:
Service interruptions or a temporary loss of service lasting up to 180 minutes (3 hours) within the maintenance window. Our upstream teams will be doing everything they can to keep these disruptions as brief as possible. If your connection does not automatically restore no later than 6:00 AM Tuesday morning, please power cycle your equipment by unplugging the modem and router from power for 30 seconds, then plugging it back in.
Thank you so much for your patience and understanding!
