If you live outside of town, you’ve heard the pitch. A very rich man with a rocket company would like to sell you internet from outer space. We won’t name him, but he’s no fan of Canada.
We’d like to make you a different offer. Ours comes from a tower down the road. It’s run by people who live here. And when you call us, a person in Brockville answers the phone.
What changed on our towers
We’ve been rebuilding our wireless network around radios made by Tarana. If you tried rural wireless years ago and gave up on it, this is the part worth reading.
Older wireless equipment had two enemies: trees, and everybody else’s radios. It wanted a clear view of the tower, and it slowed down whenever the airwaves got crowded. Tarana spent more than a decade building a system to deal with both. Their radios are designed to hold a connection when there’s a treeline or a hill in the way, by gathering up the scattered, bounced signals that older gear threw away. They cancel out interference from other networks instead of shouting over it. And they keep readjusting as conditions change, so a branch swaying in the wind is the radio’s problem, not yours.
What that means at your kitchen table: speeds rural wireless couldn’t reach a few years ago, and a better chance of a strong signal at homes tucked in behind the trees.
New plans, new prices
| Plan | Download speed | Per month |
|---|---|---|
| Apex 400 | Up to 400 Mbps | $149.99 |
| Summit 200 | Up to 200 Mbps | $114.99 |
| Horizon 100 | Up to 100 Mbps | $74.99 |
Every plan has unlimited data. Unlike some of our competition, we never cap it, and we never slow you down for using it. There’s no restrictive term contract, either, and no surprise twice-a-year price hikes. We hope you stay because it works and because the support we offer is second to none, which is how it should be.
Did we look at what the space internet charges before we set these prices? We did. Was that a coincidence? It was not. Our goal is to offer you something better, plan for plan, and to make supporting a local company the easy choice.
There’s also a 10 Mbps plan at $59.99 for lighter use, and Wireless Pro plans for businesses that go up to 500 Mbps and include a static IP. For those who need the speed, we offer fibre-backed custom plans with packages up to a gig.
The rest of the costs, in normal-sized print
Professional installation is $299.99. A Truespeed technician comes to your home, mounts the radio, aims it and tests it before leaving. Nobody here mails you a box and wishes you luck on the roof.
The Tarana radio rents for $19.99 a month, or you can buy it outright for $699.99. Your choice.
One more honest note. The speed on your plan is the fastest our technology will deliver, not a max speed guarantee. Busy evenings, the strength of your signal and the weather all play a part. Outside peak hours you should see speeds near your plan’s maximum, and during peak times we expect your connection to stay fast enough for everything your household does at once. Besides our unrivalled customer service, Truespeed is known for straight talk, transparency and delivering on what we promise.
Why us, and not the guy who wants Quebec, Alberta, and Saskatchewan to separate from Canada
You can call us. Our team is in Brockville. Dial a local number and talk to a person who can see your account and send a truck if you need one. Nobody here has ever been too busy running a car company, a rocket company and a social networking platform to pick up the phone.
With the space internet, help usually starts with a support ticket in an app, and there’s no set time for an answer. With us, online help is there 24/7, and live, local support answers the phone during business hours.
Your signal takes the short way. It goes by radio from your home to a tower nearby, and from there it rides our fibre network the rest of the way. His goes to orbit and back. We don’t think your video call needs the detour.
We’re from here. Truespeed is a Canadian company proudly located in Brockville, Ontario, and your bill pays the wages of people who live in your community. The fellow with the rockets once posted that Canada is “not a real country,” then deleted it. We checked. It’s real. We live in it.
We keep our feet on the ground. We have never launched a sports car into space. We do show up when we say we will.
New here, or coming back?
If you’ve never been with Truespeed, welcome. Check your address and we’ll tell you what we can deliver at your door.
If you had Truespeed wireless before, on our older radios, and you switched to someone else, we understand. The wireless technology of the day had tighter limits, and you needed more than it could give. That’s what the new equipment fixes. The wireless network we run today is not the one you left, and we’d like the chance to show you.
Give us a try. We think you’ll get the best overall experience in the area and, hands down, the best customer service around.
Bring a friend, get $25
Already a customer? When a friend, neighbour or family member joins Truespeed, have them mention your name or account number when they sign up. Once they’ve been with us for three months, you each get a $25 credit on your account. Details are at truespeed.ca/refer-a-friend.
Ready when you are
Check your address at truespeed.ca, call us at (613) 865-7733 and press 1 for sales, or call toll-free at (844) 716-7733. You can also email websales@truespeed.ca.
Faster than ever, easier than ever to sign up.
He can have Mars. We’d rather have maple syrup.
