Privacy Policy
Our Commitment to Privacy
Truespeed Internet Services Inc. (“Truespeed”) is committed to protecting the privacy, confidentiality, and security of personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. This policy explains how we collect, use, disclose, and safeguard your personal information.
What We Collect and Why
We collect only the personal information necessary to:
- Provide and manage your services (Internet, phone, billing)
- Verify identity and process payments
- Respond to inquiries and deliver support
- Comply with legal and regulatory obligations
- Improve and develop our products and services
Personal information may include your name, address, contact details, billing information, service usage, and technical data.
Consent
By using Truespeed services, you consent to the collection, use, and disclosure of your personal information for the purposes outlined in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us.
How We Use and Share Information
We do not sell or trade personal information. We may share information only:
- With service partners for installation, maintenance, or technical support
- With collection agencies for unpaid accounts
- With payment processors and automated billing partners for merchant credit/debit card transactions and recurring billing services
- With law enforcement or regulators when required by law
- In emergencies to protect life, health, or security
- With other trusted partners when necessary to provide our services or fulfill operational requirements
All third parties must adhere to strict confidentiality and security standards.
Retention and Accuracy
We retain personal information only as long as necessary for the identified purposes or as required by law. We make reasonable efforts to keep information accurate and up to date.
Security Measures
We use administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or loss. This includes encryption, secure servers, and restricted access.
Your Rights
You have the right to:
- Access your personal information
- Request corrections
- Withdraw consent (subject to legal obligations)
- File a complaint about privacy practices
Requests can be made by contacting our Privacy Officer at 613-865-7733 or info@truespeed.ca.
Cookies and Online Tracking
Our website may use cookies to improve user experience. Cookies do not identify individuals and can be disabled in your browser settings.
Updates to This Policy
We review this policy regularly to ensure compliance with evolving laws and technologies. Updates will be posted on our website.
Accountability
Truespeed has appointed a Privacy Officer responsible for compliance with this policy. All employees receive privacy training and are required to adhere to these standards.